Return Policy
Returns are handled case by case because our items are liquidation and customer-return inventory. If an item is not as described, or becomes unavailable after payment, we'll make it right.
Summary of our policy
All sales are final once the item has been picked up or delivered, unless the wrong item was provided or the item was materially different from the listing. If an item becomes unavailable after payment, you can choose another available item or receive a refund. Cancellations requested before pickup or delivery is confirmed are handled on a case-by-case basis. Original payment processing costs may affect refunds where permitted, as processing fees may not be recoverable from the payment provider. Payment processing is handled securely through a third-party payment provider. Modohaus does not store full card details.
Reviewed case by case
Our rugs are liquidation and customer-return inventory, so we handle returns and refunds on a case-by-case basis. If something isn't right with your order, reach out and we'll work with you to find a fair solution.
Please inspect before you commit
Every listing shows the price and condition up front, with clear photos. Where applicable, we encourage you to inspect an item before purchase or at pickup so you know exactly what you're getting. We don't describe items as brand-new, perfect, stain-free, or unused unless that is specifically stated on the listing.
Not as described
If an item is materially not as described - for example a different size, the wrong item, or a significant defect that wasn't disclosed - contact us within 48 hours of pickup or delivery with photos, and we'll make it right with a return, exchange, or refund.
If an item becomes unavailable after payment
Because many rugs are one-of-one, an item can occasionally sell out after payment. If that happens with your order, you'll receive a full refund or you can choose another available item - whichever you prefer.
How refunds are issued
Approved refunds are returned to your original payment method through our secure payment provider. Processing times can vary slightly depending on your bank or card issuer.
How to request a review
Email us photos of the issue along with your name and pickup/delivery date. We review each request individually and respond quickly. Any approved return should be in the same condition as received.
Questions about this policy?
We're a local team and happy to help. Send us a note and we'll get back to you.
This policy applies to all purchases from Modohaus (Mississauga, ON & the GTA). Last updated June 2026. We may update it from time to time; the version shown here is current.